Get in Touch
We’d love to hear from you! Whether you have a question about your order need help choosing the perfect product, or simply want to share feedback— our team is here to help. Reach our us via email or contact form below. We aim to respond within 24-48 hours and ensure your experience with kraftiz is smooth, satisfying, and stylish.
Find Us
226003, Lucknow, India
Support
Email: info@kraftiz.in
9473800689
Working hours
Mon – Fri: 08:30 – 20:00
Sat & Sun: 09:30 – 18:00
Have Any Questions?
Got question? we’ve got answers! Whether you’re curious about placing an order, tracking your delivery, or understanding our policy, this section covers everything you need to shop confidently at kraftiz.
Frequently Asked Questions
To place an order, browse our product categories or use the search bar, click “Add to Cart” for each item you want, then click the cart icon and follow the checkout prompts to enter your shipping details and payment information.
We accept major credit and debit cards (Visa, MasterCard, American Express), UPI, net banking, and popular wallets such as Paytm and Google Pay. All transactions are secured with SSL encryption.
Yes. Enter your promo or discount code in the “Coupon Code” field on the checkout page before you complete payment. The discount will be applied to eligible items only.
You can modify or cancel your order within 1 hour of placing it by visiting the “My Orders” section of your account and selecting “Modify” or “Cancel.” After that window, orders enter processing and cannot be changed.
We ship to all major cities and towns across India. If your pincode isn’t covered at checkout, contact our support team and we’ll do our best to accommodate your location..
Standard delivery takes 5–7 business days. Expedited options are available at checkout for delivery within 2–3 business days, subject to your location.
Once your order ships, you’ll receive a tracking number via email and SMS. Use that number on our “Track Order” page or on the courier partner’s website for real-time updates.
We offer free standard shipping on orders over ₹999. For orders below that threshold or expedited delivery, flat-rate charges will be calculated at checkout based on weight and destination..
After we receive and inspect the returned item, you’ll be refunded to your original payment method within 5–7 business days. If you prefer, you can opt for store credit valid on future purchases.
Report damaged or defective items within 48 hours of delivery by emailing support@kraftiz.com with photos. We’ll arrange a replacement or full refund at no extra cost.
Free Delivery
Enjoy free delivery on orders above 1000 INR,
Easy Payment
Multiple payment methods. one seamless checkout.
Track Order
Track your order Anytime.
Have Questions?
Kindly visit FAQ section